The Director of Patient Access Coordination will be charged with leading our in-clinic Patient Access Coordinators across an entire division. This team ensures that every patient has what they need to begin and continue therapy, schedules follow-up care, and coordinates referrals — truly serving as the “quarterback of the referral.” This leader will oversee regional, district, and clinic-level patient access efforts, driving a consistent, patient-centered experience and seamless care coordination.

Essential Functions

• Leadership & Team Management:
  
  • Lead, develop, and mentor a large, geographically dispersed team of Patient Access Coordinators.
  • Establish clear goals, performance metrics, and accountability at the division, region, district, and clinic level.
  • Build a culture of patient-first service, collaboration, and continuous improvement.
• Operational Oversight:
  
  • Oversee daily patient access coordination across all assigned clinics.
  • Partner with regionalized access team to ensure patients have completed all prerequisites to start or continue therapy (benefit verification, documentation, scheduling, authorizations).
  • Implement standardized processes and training for Patient Access Coordinators across the assigned clinics.
  • Partner with peers to ensure consistency across all clinics within the practice.
• Patient Experience & Satisfaction:
  
  • Drive an exceptional patient experience by ensuring smooth care transitions, timely scheduling, and clear communication.
  • Monitor patient feedback and satisfaction metrics to guide improvements.
  • Serve as a patient advocate by identifying and removing access barriers.
• Process Improvement & Compliance:
  
  • Use data and analytics to identify workflow gaps and reduce delays in therapy initiation or continuation.
  • Ensure all coordination activities meet payer, regulatory, and organizational requirements.
  • Develop best practices and policies to improve patient throughput and referral management.
• Collaboration & Reporting:
  
  • Partner closely with clinical operations leadership and regional access operations teams to ensure coordinated patient care.
  • Act as the key liaison between division clinical operations and enterprise patient access leadership.
  • Provide executive-level reporting on referral volumes, conversion rates, scheduling completion, and patient access KPIs.
• Strategic Planning & Development:
  
  • Design and execute long-term strategies for division-wide patient access coordination.
  • Anticipate future needs for staffing, technology, and training to support growth.
  • Lead change management initiatives to scale best practices across the division.
• Other duties and special projects as assigned
• Travel Requirement: Up to 25% travel may be required, as needed.

Required Skills & Abilities

• Proven success managing large, decentralized teams and implementing standardized workflows.
• Strong analytical, problem-solving, and communication skills with demonstrated ability to drive performance improvements.
• Deep understanding of referral management, scheduling, benefit verification, and authorizations.

Required Credentials

• Bachelor’s degree in Healthcare Administration, Business, Finance, or related field required; Master’s preferred.
• 10+ years of progressive experience in patient access, care coordination, or healthcare operations.
• Experience with Epic or other major EHR systems strongly preferred.

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact. 

Let’s go further together and transform care. Join the #PTSLife today! 

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