The Scheduling Coordinator is a vital member to the centralized scheduling department. They are responsible for scheduling new/established patients across 68 outpatient therapy offices in the Tri-State region (NJ, PA, MD). This role supports patient access through efficient communication and administrative support, while ensuring a smooth scheduling experience for patients.

Essential Functions

• Manage high volume of inbound calls, faxes, and emails related to new patient referrals, appointments, and follow up needs.
• Accurately schedule new and returning patient appointments across multiple locations using various EMR systems.
• Provide timely and professional customer service.
• Apply basic insurance knowledge to appropriately schedule new leads.
• Use knowledge of PT/OT/ST terminology to ensure appropriate scheduling.
• Support project-based work.
• Collaborate with clinic teams and internal departments to resolve access barriers and maintain scheduling protocols.
• Maintain strict patient confidentiality and ensure compliance with HIPAA regulations.
• Note: Systems Used – Raintree, Soarian, Leading Reach, LIINE, Ring Central, Nextiva, Teams, Outlook

Required Skills & Abilities

• 1+ years in a medical office, central scheduling, or healthcare call center environment preferred
• Strong multitasking skills and ability to pay attention to detail in a fast-paced setting
• Basic understanding of insurances/insurance types/rehabilitation terminology
• Excellent communication and organization skills
• Bilingual or multilingual skills are a plus

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact. 

Let’s go further together and transform care. Join the #PTSLife today! 

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