As a Patient Services Coordinator (PSC) at Novant Health Rehabilitation Center powered by PT Solutions, you’ll be an essential part of our patient care team, ensuring a seamless experience from the first appointment to the final follow-up.

PT Solutions is also the preferred therapy provider for OrthoCarolina, giving you the opportunity to support a diverse range of patients across orthopedic, neurologic, pediatric, and sports medicine specialties.

In this role, you'll build meaningful connections with patients, insurance providers, and medical professionals to streamline scheduling and financial workflows. Your daily responsibilities may include verifying insurance, managing prior authorizations, and coordinating physician referrals. A patient-centered mindset, strong communication skills, and the ability to work independently will set you up for success.

Join us and make an impact by supporting world-class care in a collaborative, patient-focused environment!

Your Responsibilities as a Patient Services Coordinator

• Reconcile patient payments and units billed while following HIPAA guidelines
• Follow appropriate processes for Insurance Verification and/or benefits management
• Obtain authorization and/or prior authorization
• Over the counter collections and reconciliation of all charges weekly and monthly
• Maintain relationships with patients, providers, clinicians, and internal operational departments

What You Will Get 

In addition to the standard benefit offering, you can expect to receive

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Potential for career progression with a nation-wide company
• Fitness incentive, insurance benefits, employee assistance program, paid time off and extended illness bank

Qualifications

• PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required.
• 1-2 years of customer service experience (experience with healthcare preferred)

Pay Range:

• $16 - $19 per Hour
• Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Schedule:

• Full-time Mon-Fri

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact. 

Let’s go further together and transform care. Join the #PTSLife today! 

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